Dont play this casino!!!!!!!!!! Please provide your player ID so we can help you with any questions. This happened to me on five different games and I still can’t play. I’ve won a few times and the money comes through quickly. See how their reviews and ratings are sourced, scored, and moderated.
However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. We would like to ask the casino to reply to this complaint. I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
Payments & Withdrawals – Crypto + UK-Friendly Methods
Dear Daan,Thank you so much for sharing your positive review. We are truly sorry to hear how difficult and discouraging this experience has been for you. Dear Serafeim,Thank you for your positive review. We truly appreciate your review and look forward to seeing you again.Best regards,Winorio Team Great support lots of great missions to increase your fun Dear Michel,Thank you for taking the time to share such detailed feedback.
Games & Software – Strong Variety for Both Casino and Sports
This is by far one of the most frustrating and unprofessional online casinos I have ever dealt with.For over six weeks, I have been trying to close my account, and despite multiple attempts, Winorio Casino continues to delay, ignore, or obstruct this process. I have seen multiple reports of similar tactics used by other casinos in this group — including withholding winnings, vague support replies, and poor handling of player concerns. Because, as you probably know, some players claim a casino “won’t pay” simply because they had to wait 48 hours for verification. Some Wino UK promo pages explicitly invite players to “download the Wino Casino app” on Android or iOS for “exclusive mobile bonuses” and easy in-play sports betting. Several reviews praise the range of methods and crypto support, but also flag tight withdrawal limits and strict bonus-related rules as negatives. So Wino genuinely is “bonus-heavy”, but best suited to players who are happy to read T&Cs in detail and accept tougher rollover requirements.
Sometimes even this little step works quite well. If you’re willing to clarify a bit more, I think it could help others understand your experience better. You mention that the games were “crazy easy to win”, which already raises some eyebrows, and that you were unable to withdraw. If you have any further questions, please do not hesitate to contact us at or in our live chat.
- While Wino Casino does not provide a downloadable application on Google Play or the Apple App Store, it delivers a comprehensive mobile gaming experience via its web application.
- Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
- Because, as you probably know, some players claim a casino “won’t pay” simply because they had to wait 48 hours for verification.
- We take all comments regarding accountability and transparency seriously, as maintaining trust and clear communication with our players is extremely important to us.
- Dear Mich43,We are extending the timer by 7 days.
- Dear Player,We are truly sorry to hear about the distressing experience you’ve described and sincerely regret that you feel unsupported throughout this process.
We perform checks on reviews This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. They are 100% correct and work perfectly at all legitimate online casinos. And I ask you to warn players from playing there.
- No and now they have blocked my account and deleted it.
- It’s wonderful to know that your overall impression was perfect.Your feedback inspires us to keep improving and providing one of the best real money online casino experiences, with smooth gameplay across pokies, slots, and live casino options.
- We’re truly happy to hear that you found the platform honest and professional – delivering a trustworthy and transparent experience is one of our top priorities.
- Using the casino Winomania app allows for faster load times, real-time notifications, and a good gaming experience.
- Several reviews praise the range of methods and crypto support, but also flag tight withdrawal limits and strict bonus-related rules as negatives.
- Could you please share a screenshot of the error you receive when you attempt to log in to your player’s account?
Due to the aforementioned reasons, this complaint will wino casino login now be rejected. The maximum allowed bet for wagering the bonus is 2 EUR. Thank you for your time, and I look forward to your response. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case?
We’re truly happy to hear that you found the platform honest and professional – delivering a trustworthy and transparent experience is one of our top priorities. We’re delighted to hear that you enjoyed the site and found the payment process smooth and reliable – fast and secure payouts are something we work hard to deliver consistently.Your feedback motivates us to keep enhancing our platform and ensuring it remains one of the top choices for pokies, slots, and live casino entertainment. We’re really happy to hear that you had a good experience – delivering reliable service and an enjoyable gaming environment is something we’re always working to perfect. Please rest assured that requests regarding account closure and responsible gaming follow established procedures, and there is never an intention to overlook or disregard the well-being of any player. We are delighted to hear that you enjoy the casino experience and that our customer service met your expectations. We recognize how important transparency, consistency, and respectful communication are, particularly when a player has made a clear decision regarding their account.We encourage you to reach out directly so your concerns can be formally received and addressed through the appropriate channel.
Creating an account at Wino Casino takes less than…
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. Dear player, I’m sorry to hear about your experience.
No and now they have blocked my account and deleted it. I wouldn’t even call this casino a casino, they are thieves, taking people’s winnings to please themselves. Experience freedom with licensed, non-GamStop casinos offering secure gaming environments. Wino Casino provides a practical mobile experience through its adaptive web application. Alternatively, the casino provides the web form or the chat function.
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Replied to 83% of negative reviews To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. While we don’t verify specific claims because reviewers’ opinions are their own, we may label reviews as “Verified” when we can confirm a business interaction took place. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 They rejected withdrawal stole money with crypto deposit and now they threw out of casino without any reason Maybe it would be better to complain straight away so the casino will be notified about the public complaint.
Your feedback encourages us to keep improving and offering even more top-quality pokies, slots, and live casino options.If you ever have questions or suggestions, feel free to reach out via live chat or email – Your experience matters, and we absolutely respect the seriousness of your request.We want to reassure you that every player should feel in control of their account and supported when they communicate a concern. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at regards,Winorio Team If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at We’re thrilled to hear that you consider this a great casino and that you’re enjoying the strong support service along with the wide assortment of slots, card, and table games.It’s great to know that the games, support centre, and overall experience met your expectations. We only contact players through this official complaint thread or via @casino.guru email addresses.
Knowing that the payouts felt insanely fast and that you see the platform as truly fair to players means a lot to us.Your feedback motivates us to keep delivering a reliable real money online casino experience, with quick withdrawals, transparent gameplay, and responsive support. Feedback like yours motivates us to keep delivering a top online casino experience with smooth gameplay, exciting bonuses, and reliable live chat support.If you ever have suggestions or need assistance, our support team is always available via live chat or email at We’re glad to hear that you find the site good and that you’re enjoying the great support and the missions that add extra fun to your gameplay.Your feedback helps us continue improving the overall real money online casino experience, from engaging missions and rewards to smooth performance and helpful customer service. We truly appreciate your support and are delighted to hear that you had such a great experience.Your feedback motivates us to keep delivering a smooth and enjoyable real money online casino experience, with reliable service and friendly support.
Customers support is always very…
We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. Scam website game FAKE WITHDRAWALS ❌❌I make deposit 400€ and they give me a bonus with another 428€ I don’t touch him. Could you please write to our official email () and explain your problem?
Absolutely disgusting customer service
We are truly sorry that your experience has led you to feel otherwise, and we appreciate you taking the time to bring this forward. They don’t care if you have a gambling problem, they will offer you a deposit bonus instead.Please people be aware ! I lost count on how Many times I asked for account closure. After all this time, It is still not possible to close my account. We’re glad to hear that you found our support team very good and capable of solving your problem. Very Nice casino, and a good customer service
This means that it may take some time before your money appears in your account. These practices are highly unethical and designed to protect the casino, not the player. If a casino does not enforce its own territorial restrictions or provide clear warnings for max bet violations, it is misleading and unfair to then use those same terms to void player winnings. The player from United Kingdom has requested a withdrawal prior to submitting this complaint.
Withdrawals
Thank you very much for submitting your complaint. I recently played at Wino Casino, which appears to be part of a wider network that includes Jinx Casino, Winstler, Winzster, Seven, and Mad Casino. Learn about Trustpilot’s review process.